FAQ

Frequently Asked Questions (FAQ)

1. What products does WE offer?

We offers mobility-related products designed to improve comfort, accessibility, and independence. Product availability may vary over time.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders within the United Kingdom.

3. How long does shipping take?

Estimated delivery times:

  • Handling time: 1–3 business days
  • Transit time: 2–4 business days

Total delivery time may vary depending on location and other circumstances.

4. Do you ship internationally?

Currently, we ship only within the United Kingdom.

5. How can I track my order?

Once your order has been shipped, tracking information will be sent to you if tracking is available.

6. Can I cancel my order?

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it will need to follow the return process.

7. What is your return policy?

We accept eligible returns within 14 days of delivery, provided products are returned unused and in their original condition and packaging.

Please refer to our Return & Refund Policy for full details.

8. How long do refunds take?

Approved refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

9. What should I do if I receive a damaged or incorrect item?

Please contact customer support within 48 hours of delivery and provide:

  • Order number
  • Description of the issue
  • Photos of the item (if applicable)

We will review the issue and work toward a solution.

10. How can I contact customer support?

You can contact us using the details below:

Email: heneinkenol@gmail.com
Phone: +44 7700 389482

We aim to respond to customer inquiries within 24–48 business hours.

11. What payment methods do you accept?

We accept payment methods available at checkout. Available options may vary based on your location and payment provider.

12. Is my personal information secure?

We take customer privacy seriously and use reasonable measures to help protect personal information. Please review our Privacy Policy for additional details.