Shipping policy
Thank you for shopping with HENINKO. This Shipping Policy outlines how orders are processed and delivered.
Shipping Availability
Currently, HENINKO ships only within the United Kingdom.
We do not currently offer international shipping.
Free Shipping
We are pleased to offer Free Shipping on all orders within the United Kingdom.
No minimum purchase amount is required unless otherwise stated on our website.
Order Processing / Handling Time
Orders are processed within 1–3 business days after payment confirmation.
Please note:
- Orders are not processed on weekends or public holidays.
- Processing times may be extended during busy periods or promotional events.
Transit Time
After an order has been processed and shipped, estimated delivery time is:
2–4 business days
Delivery times are estimates and may vary depending on:
- Customer location
- Carrier operations
- Weather conditions
- Public holidays
- Unexpected delays
Order Tracking
If tracking information is available, customers will receive shipping details after their order has been dispatched.
Please allow some time for tracking updates to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
If incorrect shipping information causes delivery failure:
- Additional shipping fees may apply for reshipment.
- HENINKO is not responsible for orders delivered to incorrectly provided addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us promptly with:
- Order number
- Description of the issue
- Photos (if applicable)
We will review the matter and assist in resolving the issue.
Contact Information
For questions regarding shipping, please contact:
Store Name: HENINKO
Email: heneinkenol@gmail.com
Phone: +44 7700 389482
Address: 170–171 Utting Avenue, Liverpool, England, L4 8SX